The State of Maine (SOM) was looking to make several updates to their current in-house processes, starting with paying out blocked and missed unemployment claims. Other upgrades needed within the SOM system included invoicing, document management, and agency-level business rule engines for a wide array of state agencies and bureaus.
Client Success & Solution
Rapid application deployment, using hard-core agile/SCRUM practices, allowed for multiple teams to be stood up quickly, for teams to engage in less than two days, and for teams to work in tandem supporting SOM’s need to move applications from ideas to product backlogs to production. Three-week sprint cycles using teams of no more than 6-7 resources were able to complete and deliver over five core applications. The largest delivery by the ATS team was SOM’s purchase order application.
SOM’s CIO selected this Pega 7 platform to ensure the state could quickly ramp up, execute, deliver, and move forward instead of trying to replace enterprise systems all at once.
By using a strong BPM solution joined with SCRUM activities, the SOM teams have been able to control production roll outs and effectively reuse resources between each project effort. Shorter, more efficient timelines also prevented project paralysis—a problem with which many government and large private companies struggle. SOM has seen the transformation first hand. This project effort and its success has become an example of the type of delivery for which all customers strive. SOM is now able to move quickly as mandates and requirements change.
Professional Services Provided
- BPM Implementation
- Operations Assessment & Analysis