Pepco Energy had an outdated BPM solution that included functionality not working correctly, unmanageable application users, lack of knowledge center, continuous turnover in product support, loss of project history, and experienced support not being provided in a timely manner. The client had low confidence in the solution and software, and needed a reliable solution.
Client Success & Solution
ArchiTECH Solutions met with Pepco Energy, including their support team, to review their experience with the application and to determine areas of improvement. ATS consultants identified an immediate action plan to resolve high risk or high priority issues within the application. ATS provided a full application assessment and analysis that highlighted application concerns, high risk areas for re-design, and opportunities for application enhancement post-upgrade. ArchiTECH Solutions worked with the client team to establish a “Get Well” schedule to include upgrade services, implementation of a Center of Excellence, application enhancements, and critical issue-resolutions.
ArchiTECH Solutions provided On-Demand Support Services to the client for an Appian BPM application running in production. ATS was able to support the business group with new enhancement requests, issue-resolution, bug fixing, and software upgrade services. ATS consultants were able to meet the client requests to have an application that was highly functional with no operation issues, and to have access to the knowledge and information about the solution.
Professional Services Provided
- BPM Implementation – Appian
- Operations Assessment & Analysis
- Operations and Maintenance (O&M)