Trinity Health invested in a BPM solution to integrate with a proven healthcare application that allowed doctors and nurses to collaborate on patient charts and records. The initial development was moving slower than expected, a backlog of bugs and mods was growing, launch milestones were being delayed, and the project budget was being overrun with no end in sight.
Client Success & Solution
Trinity Health requested ArchiTECH Solutions to join the BPM integration project, Inbound Document Management (IDM), to immediately eliminate the backlog of application issues, provide application improvements, identify and resolve any critical-to-launch application/integration issues, and steer the project in the right direction for launch. ATS consultants conducted a full BPM application assessment to identify any high risks or issues, determine areas of improvement to reduce future risks, and conduct and analysis of the application against business requirements. ATS worked with the business group to identify all use cases, solidify business requirements, and define technical requirements related to the BPM integration. ArchiTECH Solutions worked with each stakeholder group to ensure new change requests were implemented, end-to-end and user acceptance testing were conducted, and that the application was ready for launch.
ATS consultants were essential to the successful launch of the BPM solution with new development, issue-resolution, and execution of BPM implementation best practices. The client development cycle was reduced, the backlog was eliminated, risks within solution were reduced with application improvements, and the release management schedule was defined for next version.
Professional Services Provided
- BPM Implementation – Appian
- Operations Assessment & Analysis
- Business Process Improvement
- Operations & Maintenance Support