TMG Health is the leading provider of Business Process Outsourcing (BPO) services to the government health plan market including support for Medicare Advantage, Part D, Managed Medicaid, and SCHIP. TMG was not satisfied with the current technology infrastructure that ran the majority of their operations. Their legacy applications were not unified nor scalable to be responsive to their continued growth. TMG needed a product that would allow them to re-engineer their current application, restructure their existing backend, and reach their market objectives.
Client Success & Solution
After a full evaluation of the leaders in the BPM market, TMG selected Pegasystems’ PRPC to be the platform for their new enterprise, and ATS was chosen as the preferred services provider to implement the entire BPM solution. Phase 1 involved evaluation to test the ability for PRPC to deliver the specified objectives, which involved replacing TMG’s Medicaid call center and application used to enroll new patients in Medicaid programs. ATS put a full lifecycle team in place and took the project from inception to production.
The project was delivered on time, within budget, and surpassed client expectations. TMG Heath sponsors were impressed by the overall success with the first phase, and as a result, the client decided to continue the contract with ArchiTECH Solutions as the lead in the development effort to fully invest in an enterprise development for the PRPC.
Professional Services Provided
- Business Process Re-Engineering
- BPM Implementation – Pegasystems
- Operations Assessment & Analysis