iStock_000004941834MediumAt the inaugural BPM & Case Management Global Summit, June 16-18, 2014, there were numerous important concepts shared with attendants, all of which spanned a broad range of subjects and successes across private industry and public sector projects. 

ArchiTECH Solutions (ATS) friend, Clay Richardson, gave an enlightening presentation about “design thinking” wherein BPM systems should move from a broad approach to a more-honed focus that delivers the nuanced type of product that customers need.  Mr. Richardson cited empathy with the customer as a key to making the BPM practice transition from a process model to something better characterized as a “journey map” or storytelling.

Our own Jason Hairston spoke at a breakout session to discuss Center of Excellence (CoE) and Government.  The ATS CoE Solution is meant to provide a solid foundation offers a complete suite of services that are based upon a deep well of business experience, Pega development, and technical expertise.  The CoE utilization package can be integrated into existing and new development projects in conjunction and coordination with business partners, especially government organizations.  The ATS CoE can be scaled to best serve the unique needs of government clients, to achieve design and development milestones needed for time sensitive projects, and to prepare for next-step carry-through projects that will result from CoE led successes.  From streamlined business processes to ready-to-use templates, from best practices guidelines to step-by-step methodologies, the ATS COE can bring clarity and guidance to any enterprise with BPM projects. 

Jason described the BPMCM Summit as, “A true Meeting of the BPM Minds… a lot of BPM knowledge, expertise, and fresh perspectives at the conference.”

Other breakout sessions were also informative regarding how BPM solutions can make significant improvements for government entities and the public they serve.  Terry Bandy, ATS Director of Government Solutions, also had an important take-away:  “On Wednesday, Lt. Cdr. (ret) Stephen Vogel, former Marine Corps Special Operations, and Rudy Montoye, of Texas Attorney General’s office, provided real world case studies of how BPM is being used to assist in fighting the War on Terror and getting faster restitution for victims of violent crimes in the State of Texas.  Both presentations were very effective in reminding us how BPM is being used to solve critical citizen issues by humanizing the technology.”

 Being local to the DC area means we can access all kinds of professional conferences, but some “away” conferences are on our wish list.

For investigating mobile, cloud, and big advancements in business:

Gartner Catalyst Conference – 11 – 14 August 2014, San Diego, CA

Gartner Catalyst Conference is the must-attend event of the year for technical professionals tasked with developing and executing on a strategy to leverage mobile, cloud, and big data to drive operational effectiveness and competitive advantage. Catalyst – as the name implies – is about driving meaningful change in the industry and your organization. Three–and–a–half days of actionable advice, replicable best practices, peer–to–peer interaction, and high–profile analysts and guest speakers in an environment specifically designed for practical problem–solving and collaboration.

Because we are interested in utilizing business strategy effectively, it would be interesting to go to:

PEX Network’s Business Performance Excellence Summit – September 29 – 1, 2014, Las Vegas, NV

Can you identify what your most important operational processes are – those that are required for transformative change?  Do you know how to translate business strategy into new work processes that create customer value? PEX Network’s Business Performance Excellence Summit offers you the opportunity to drive real customer-centric business transformation while ensuring you are prepared for the challenges – and the opportunities – ahead. Taking place September 30 – October 1, 2014 in Las Vegas, you will learn how to realise profound performance improvements by linking strategy to operational excellence.

And to rub elbows with other Business Analysis experts:

Building Business Capability Conference – November 2- 6, 2014, Ft. Lauderdale, FL

Building Business Capability is the only conference that combines insight into Business Analysis, Business Architecture, Business Process, Business Strategy & Transformation and Business Rules & Decisions to facilitate creating the agile enterprise.